Prominent US Grocery Brand

Custom reporting enables consistent, high service standards for prominent US grocery brand

The
challenge

The challenge

A prominent US grocery brand with more than 250 locations across nine states enlisted Second To None to bring consistent, actionable data to their store evaluations. Their legacy program was lacking and did not keep the focus on continued improvement.

The grocery chain needed a partner their field management could trust and support to ensure the company’s high standards of service delivery, stock levels, product freshness, and display presentation were maintained over time.

The
approach

The approach

We implemented our Snapshot solution to maintain a consistent focus on the pillars of success in the highly competitive grocery industry. The approach consisted of:

Multiple questionnaires to assess priority departments, with custom focal questions for each department.
Open and ongoing communication with field management, proving their commitment to transparency.
Custom reporting for field and senior management, providing both high-level and detailed results.

The results

With our Snapshot program, the reputable grocery chain is able to:

Foster program trust, creating a peaceful and productive feedback system for a highly engaged field.
Keep a constant pulse on service delivery and stock level maintenance to protect customer loyalty.
Build a decade-plus reporting trend to keep the company strong, focused, competitive, and thriving.

And lastly, more than ten years later, their parent company has also sought out Second To None’s expertise in an effort to turn their program toward long-term success across the nation.