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scout (Brand Reputation Monitoring)
Listening intently.
Streamlining information.
Closing the loop.
Streamlining information.
Closing the loop.
Reputation is everything, and in the current environment, your customers — along with a wide range of anonymous voices — have more influence than ever over how your organization is perceived.
Second To None’s Scout program listens in on what’s being said, scraping popular review sites across the web, to uncover and help you decipher your standing within key markets. We can help you turn the talk into insight and opportunity.
scout tools
Social Media Monitoring
Customer reviews have an outsized social influence on consumer perception of your brand. With our Scout tool, we listen in and help you recognize the most influential voices across websites. 
Industry-Specific Research
High-level review sites that focus on a specific industry can garner relevant, targeted information that provides value to the evolution of your customer experience.
Reporting Portal
Customer feedback can spark action only if it’s understood. Our reporting portal collects information in a customizable hub easily accessible to team members. 
Interaction Opportunities
Our Catapult reporting tool makes it easy to respond to negative online reviews.
Integrated Program Design
We design and customize your data collection around how your customer views and interacts with you to ensure the information is relevant and actionable. We’ll listen in to help you own your reputation.
Create Customer Experience Joy
related case studies
